About → Shipping & returns
Shipping & returns
Both depend on where you buy it.
Shipping and returns are not the same on both paths, and returns are the reason we recommend Amazon on every product page. Here is exactly what happens either way.
Bought on Amazon
Returns window
Amazon's own returns window applies
Return postage
Free, and one click
Where it ships from
Amazon fulfilment in your country
Marketplaces
US, Canada and Australia
Bought here, direct
Returns window
Contact us and we will talk you through it
Return postage
Arranged with us directly
Where it ships from
Our US warehouse
Marketplaces
Worldwide from cottonphant.com
Amazon's own policy governs anything bought there, and it is the one we point you at because it is better. Nothing on this page changes it.
Before you send it back
It arrived flat. That is not a fault.
Every basket ships folded so it fits a smaller box. Out of the parcel it looks creased and shapeless, and that is the single commonest reason people start a return.
Something wrong with an order?
Send us the order number and a photograph if there is damage. We would rather hear about it than have you start a return you did not need.